Systems just don’t sound like a sexy or fun thing to do. I get it, I thought the same. However, when a staff member recently left my employment, boy was I glad that we had set up systems to know what happened in that role and also how to do each part of the role.
We have set up systems across a lot of our business and the role of booking travel is also part of this. From the time an enquiry comes in, to the time the client returns, plus some, we have a step by step process, which has been refined over time. Now we, as a team can see where each of our clients is in the process, and also what we need to work on. This has been a game-changer for us.
We took it one step further and have also now automated a number of steps in the process and use an online tool to track things when we aren’t in the same office!
We are starting simple, as we all know, I like to keep it simple. The 67 Step Guide I put together gives you every single step we have in our process. It has proved time and again how important it is to not miss a step. It has also shown that we go above and beyond what a client expects. And we know that by following each of these steps we won’t miss a thing.
I am now opening up our back office to giving you the opportunity to also have this for yourself. There are 4 key areas we dive into.
#1 - The enquiry is in..
#2 - Confirming the Booking
#3 - Before clients travel
#4 - Upon return and beyond.
I give you EACH of the individual steps you need to do to ensure you wow your clients every single time they come to you. The guide is easy to read and ready for you to print, so you can keep this next to you, tick off where you are at with a booking, or take it that step further and put it online as part of your processes.
Systems will change your business. They have for mine and I know that with a little help and guidance you can also make things so much easier in your business.
Don’t delay go and grab it today.
Quotes from this Episode
“Setting up systems gives you clarity, helps take the foggy away from what’s next, they help you BUILD your business.”
“Take away the ideas, use the planning sheets, get the most out of it and take action.”
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