• Skip to main content
Travel-Agent-Achievers
  • HOME
  • ABOUT ROS
  • THE PODCAST
  • COURSES
  • FREE RESOURCES

Customer Loyalty & Easy Ways to Gain Referrals

We welcome special guest Rebecca Wiles and discuss in more detail brand loyalty, how you can build it and then build upon it with referral programs for your clients. 

Rebecca Wiles is the founder, lead trainer, and mentor at The Training Establishment. She believes it’s very important for sellers to truly have a proper understanding of their customer in a holistic sense.

In this episode, Ros and The Training Establishment founder Rebecca Wiles dive into what customer loyalty is and how people define it differently. Tune in for some actionable tips and best practices you can use for your business on easily gaining referrals and keeping your clients coming back for more booking. 

Don’t forget to subscribe, review and send us a message as we love to hear from you and would love to shout out to you on a future podcast!

Get Your Freebie

Access your free 'Customer Loyalty & Easy Ways to Gain Referrals: Where Are You At and What You Should Do Next' worksheet here.

Finer Details of the Episode

  • 01:50 - Bec explains what loyalty is
  • 04:48 - Customer loyalty
  • 06:04 - How can you create brand loyalty?
  • 08:58 - Everybody in business and leisure has a goal
  • 10:40 - How to make clients feel special?
  • 17:00 - Keeping clients coming back for more
  • 20:02 - Thanking your clients without breaking the bank
  • 25:00 - The best compliment is a referral from customers
  • 27:53 - Bec talks about the pieces of training at The Training Establishment

Quotes from this Episode

“If we take care of customers they become a part of our family"

“Customer loyalty is not about getting cheap”

“Royalty means something different to everybody else, to different people”

“Every single one of your customers is different”

“Two ears, one mouth, listen before you speak”

“Things mean different things to different people”

“Sometimes it's not about what you know, but who you know”

“Goals keep us accountable”

“Word of math is the best form of advertising”

“Different doesn't mean they're wrong”

Subscribe and Review in iTunes!

Get first dibs on my latest episodes as they come out fresh from the oven! If you haven't already, I'd love for you to subscribe to the Travel Agent Achievers podcast. I'm brewing a new episode (every week?) that will help increase your knowledge and expertise as a travel agent. Click here to subscribe in iTunes.

You can also write a quick review on iTunes. Reading your thoughts about my program gives me a buzz and encourages me to continue creating more value for you, my dear listeners. Simply click here to pen a review, select "Ratings and Reviews" and "Write a Review." Give me a shout out, let me know what you think about the podcast, or suggest some topics you'd like to learn more of. Anything is fine.  🙂

Links Mentioned in the Episode:

www.thetrainingestablishment.com.au
www.travelagentachievers.com/podcast/004/
www.travelagentachievers.com/podcast/006/

 

Other ways to enjoy this post

Download the Transcript

Read through the whole episode

Download on iTunes

Listen to the episode however you like

Travel-Agent-Achievers

GET IN TOUCH

We love to hear from you, email:
Roslyn@TravelAgentAchievers.com

Terms of Use  •  Privacy Policy
© 2019 Travel Agent Achievers

LEARN & EXPLORE

  • Podcast
  • Learn With Ros

JOIN OUR COMMUNITY

Facebook

Instagram

Youtube

iTunes